Mad IT workdays

Today I needed to get Symantec Storage Exec to work with NetApp filer. This software allows to enforce file blocking and allocation policies on filer’s volumes.

I spent whole day resolving numerous problems while integrating them:

  1. When I was trying to install Symantec, installer said that it was interrupted and installation had to be rolled back. I couldn’t find ANY information regarding this issue in the whole Internet. I found posts with similar problems with other Symantec products but they didn’t help. Then somehow I found installation log and made search with lines from it. Finally I ran into this solution: http://seer.entsupport.symantec.com/docs/284901.htm. So the Symantec uninstaller for some damn reason left keys in the registry and couldn’t install itself for the second time because of it’s own fault.
  2. Then I’ve got “Can’t connect to host (err=10061)” after adding filer to the list of managed appliances. This link (http://seer.entsupport.symantec.com/docs/326973.htm) says I need to enable HTTP access. What? We don’t even have HTTP license. After half an hour of playing with filer configure options I found out that it’s not an access to httpd server it’s an access to magic filer administration area which is governed by httpd.admin.enable option (don’t forget also to add Storage Exec server IP to httpd.admin.access).
  3. The next error is: “HTTP POST authorization failed” in Storage Exec and “HTTP XML Authentication failed” from the filer side. It turned out that I also needed the user with the same user name and password as the user from which Storage Exec is being run. This user should be in the filer’s Administrators group.

Symantec’s documentation doesn’t have a word about all this stuff. It doesn’t say about access to filer’s administrative area and necessary user names.  You have to find this all out by yourself. I think Symantec’s docs leave too much to be desired and it’s the most mild way to describe it. And also there is little information about Storage Exec in the Internet. It seems that not many people are actually using it.

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