RecoverPoint VE: Common Deployment Issues

fixIn one of my previous posts I discussed iSCSI connectivity considerations when deploying RecoverPoint VE. In this post I want to describe common issues you may encounter when deploying RecoverPoint clusters, most of which are applicable to both physical appliance and virtual editions.

VNX MirrorView ports

I already touched on that briefly in my previous post. But it’s worth mentioning again that you can NOT use MirrorView ports for iSCSI connectivity between RPAs and VNX arrays. When you try to use a MirrorView iSCSI port for RecoverPoint, it gets upset and doesn’t communicate with the array.

If you make a mistake of connecting one port per SP and this port is a MirrorView port, you will have no communication with the array at all and get the following error in Unisphere for RecoverPoint:

Error Splitter ARRAYNAME-A is down
Error Splitter ARRAYNAME-B is down


If you connect two ports per SP, one of which is MirrorView port and use two iSCSI network subnets you may get the following error when running a SAN connectivity test from the RPA boxmgmt interface. In this case RPA can communicate with the array only over one subnet:

On array ABCD1234567890, all paths for device with UID=0x1234567890abcdef go through RPA Ethernet port eth2 …


The solution is as simple as moving the link from port 0 to port 1 on a 10Gb I/O module. And from port 0 to port 1,2 or 3 on a 1Gb I/O module.

If you don’t want to lose two iSCSI ports (1 per SP), especially if it’s 10Gb, and you’re not using MirrorView, you can uninstall MirrorView enabler from the array. Just keep in mind that it will require an array reboot. Service processors will be rebooted one at a time, so there is no downtime. But if it’s a heavily used storage array it’s recommended to schedule uninstallation out of hours to minimize the impact.

Error when redeploying a cluster

If you’ve made configuration mistakes while deploying a RecoverPoint cluster and want to blow the whole thing away and redeploy it from scratch you may encounter the following error when deploying for the second time:

VNX path set with IP already exists in a different path set (RP_0x123abc456def789g_0_iSCSI1)


The cause of the issue is iSCSI sessions which stayed on the VNX after you deleted RPA VMs. You need to connect to the VNX and delete them in Unisphere manually by right-clicking on the storage array name on the dashboard and selecting iSCSI > Connections Between Storage Systems. This is what duplicate sessions look like:


As you can see there’re three sets of RecoverPoint cluster iSCSI connections after three unsuccessful attempts.

You will need to delete old sessions before you are able to proceed with the deployment in RecoverPoint Deployment Manager.

Wrong initiator names

I’ve seen this on multiple occasions when RecoverPoint registers initiators on VNX with inconsistent hostnames.

As you’ve seen on the screenshots above, hostname field of every initiator consists of the cluster ID and RPA ID (not sure what the third field means), such as this:


In this example you can see that RPA1 has two hostnames with suffixes _0_0 and _1_0.


This issue is purely cosmetic and doesn’t affect RecoverPoint operation, but if you want to fix it you will need to restart Management Servers on VNX service processors. It’s a non-disruptive procedure and can be performed by opening the following link http://SP_IP/setup and clicking on “Restart Management Server” button.

After a restart, array will update hostnames to reflect the actual configuration.

Joining two clusters with the licences already applied

This is just not going to work. Make sure to join production and DR clusters before applying RecoverPoint licences or Deployment Manager “Connect Cluster” wizard will fail.

It’s one of the prerequisites specified in RecoverPoint “Installation and Deployment Guide”:

If you plan to connect the new cluster immediately after preparing it for connection,

  • You do not install a license in, or modify the settings of, the new cluster before
    connecting it to the existing system.


There’re always much more things that can potentially go wrong. But if any of the above helped you to solve your RecoverPoint deployment issues make sure to let me know in the comments below!


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2 Responses to “RecoverPoint VE: Common Deployment Issues”

  1. Nona Says:

    Many thanks, I had the same problem and don’t found any information.

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