Posts Tagged ‘issue’

Joining ESXi to AD in Disjoint Namespace

November 4, 2019

What is Disjoint Namespace?

Typically, when using Microsoft Active Directory you use AD-integrated DNS and your AD domain name matches you DNS domain name, but you don’t have to. This is quite rare, but I’ve seen cases where the two don’t match. For example, you might have a Linux-based DNS, where you register an esx01.example.com DNS record for your ESXi host and then you join it to an Active Directory domain called corp.local.

That’s called a disjoint namespace. You can read this Microsoft article if you want to know more details: Disjoint Namespace.

In my personal opinion, using a disjoint namespace is asking for trouble, but it will still work if you really want to use it.

Problem

If you end up going down that route, there’s one caveat you should be aware of. When you joining a machine to AD, among other things, it needs to populate DNS name field property of the AD computer object. This is an example of ESXi computer object in Active Directory Users and Computers snap-in:

If you configure example.com domain in your ESXi Default TCP/IP stack, like so:

And then you try to, for example, join your ESXi host to corp.local AD domain, it will attempt to use esx-01a.example.com for computer object DNS name field. If you’re using a domain account with privileges restricted only to domain join, this operation will fail.

This is how the problem manifested itself in my case in ESXi host logs:

Failed to run provider specific request (request code = 8, provider = ‘lsa-activedirectory-provider’) -> error = 40315, symbol = LW_ERROR_LDAP_CONSTRAINT_VIOLATION, client pid = 2099303

If you’re using host profiles to join ESXi host to the domain, remediation will fail and you will see the following in /var/log/syslog.log:

WARNING: Domain join failed; retry count 1.

WARNING: Domain join failed; retry count 2.

Likewise (ActiveDirectory) Domain Join operation failed while joining new domain via username and password..

Note: this problem is specific to joining domain using a restricted service account. If you use domain administrator account, it will force the controller to add the computer object with a DNS name, which doesn’t match the AD name.

Solution

Make sure ESXi domain name setting matches the Active Directory domain name, not DNS domain name. You can still use the esx-01a.example.com record to add the ESXi hosts to vCenter, but you have to specify corp.local domain in DNS settings (or leave it blank), because this is what is going to be used to add the host to AD, like so:

This way your domain controller will be happy and ESXi host will successfully join the domain.

Additional Notes

While troubleshooting this issue I saw a few errors in ESXi host logs, which were a distraction, ignore them, as they don’t constitute an error.

This just means that the ESXi host Active Directory service is running, but host is not joined to a domain yet:

lsass: Failed to run provider specific request (request code = 12, provider = ‘lsa-activedirectory-provider’) -> error = 2692, symbol = NERR_SetupNotJoined, client pid = 2111366

IPC is inter-process communication. Likewise consists of multiple services that talk to each other. They open and close connections, this is normal:

lsass-ipc: (assoc:0x8ed7e40) Dropping: Connection closed by peer

I also found this command to be useful for deeper packet inspection between an ESXi host and AD domain controllers:

tcpdump-uw -i vmk0 not port 22 and not arp

References

Host Profile Customization Issue

November 1, 2019

vSphere Host Profiles is a great feature for consistent ESXi host configuration and compliance checks, but can at times be flaky.

I’ve noticed an issue recently with Host Profiles in vSphere 6.7, where after providing host customization values the following error is shown in vSphere Web Client:

The “Update host customizations” operation failed for the entity with the following error message.

Host settings validation failed.

This is how the error message looks like in the client:

Even though it’s a bit annoying, I found it to be a furphy. Customizations are actually saved successfully and the error can be ignored. You can find the following messages in ESXi host’s /var/log/syslog.log file, which confirm that it works:


INFO: Execute completed
INFO: Validating AnswerFile Status1 = success
INFO: Cleaned up Host Configuration
INFO: GetAnswerFile completed

I’ve also found that this error doesn’t appear when you provide host customization values first time straight after attaching a profile to the host. Only when you update them. It also doesn’t show up in HTML5, only Web Client. I guess, one more reason to switch to HTML5.

Hope this blog post helps someone who searched in Google, but couldn’t find any information related to this error message.

Reminder: Disable Firewall on NSX ECMP Edge

October 15, 2019

ECMP and Stateful Services

It’s not new, this topic has already been discussed many times before, examples are here, here, here and here. When NSX Edges are configured in ECMP mode, none of the stateful services like VPN, NAT or Load Balancing are supported.

From NSX Design Guide:

In ECMP mode, only routing service is available. Stateful services cannot be supported due to asymmetric routing inherent in ECMP-based forwarding.

Even if you didn’t read documentation, but have networking skills, you’d know that protocols like NAT need to track network session state and even if you configure the same NAT rule on all of your ECMP-enabled edges, it won’t work, because due to ECMP, traffic can flow through one ESG on ingress and another ESG on egress. Since NAT tables are not synchronized, ESGs won’t be able to find the corresponding network flow in translation table and will drop the traffic.

ECMP and Firewall

But there’s another issue that doesn’t always come across or simply get forgotten about. You can deploy ESGs in ECMP mode, not configure any of the stateful services like VPN, NAT or LB, but still get network communication issues. Why? Because when you deploy an ESG, you always end up with firewall in enabled state. Firewall is also considered a stateful service.

From VVD 5.1 documentation:

SDDC-VISDN-032: For all ESGs deployed as ECMP North-South routers, disable the firewall. Use of ECMP on the ESGs is a requirement. Leaving the firewall enabled, even in allow all traffic mode, results in sporadic network connectivity. Services such as NAT and load balancing cannot be used when the firewall is disabled.

In fact, firewall is what actually tracks sessions and drops packets that don’t match existing network flows, not NAT itself. That’s also the reason why services like NAT and LB don’t work without firewall being enabled.

It often throws people off, because even having no rules in the firewall and setting default policy to accept will not prevent this issue from happening.

Demo

Here is a quick demonstration. I’m trying to establish an SSH session to a VM connected to a DLR behind two ESGs in ECMP mode.

I’m showing packet debug on both ESGs using the following command:

> debug packet display follow interface vNic_1 port_22

As you can see ingress traffic goes through E1 and egress traffic goes through E2:

E1: Packet Capture

E2: Packet Capture

Since session originated on E1, E2 interprets packets as invalid and immediately drops them:

From NSX Troubleshooting Guide:

Check for an incrementing value of a DROP invalid rule in the POST_ROUTING section of the show firewall command. Typical reasons include:

  • Asymmetric routing issues

Conclusion

It’s easy to end up in this situation, because firewall is enabled by default on a newly deployed ESG. And it’s hard to troubleshoot this issue, since it’s not quite obvious what’s actually going on unless you’ve already worked with ECMP before. So the best advice in this case is just to remember, if you want to use ECMP in NSX, make sure to disable firewall on ECMP-enabled ESGs. Use distributed firewall (DFW) instead.

Unable to Delete vCenter Endpoint in vRealize Automation

December 7, 2018

vRealize Automation Error

More than once in my experience I’ve had a need to delete an endpoint in vRealize Automation. Maybe configuration has changed or you simply made a typo in vCenter hostname or credentials. Once you’ve specified vCenter address and saved the endpoint you can no longer change it (only delete and re-add).

But even when you try to delete it, you will get an error something along the lines of:

You cannot delete this endpoint because 1 compute resources and 0 storage paths use it.

CloudClient Error

There is a KB article that walks you through the process of how to do that using a special tool called CloudClient: Error “This endpoint is being used by # compute resources and # storage paths and cannot be deleted” when you attempt to delete an endpoint in vRA 7.x (2150548)

But even that approach not always work. When you run this command from the KB article “vra computeresource inactive list” you may get the following error:

Error: Something went wrong while processing your request. Please check the application logs for details.

Solution

There is almost no mention of this second error on the Internet and I can see how someone can keep banging his head trying to solve it, so I thought I’d share a solution here. And it’s simple – open a GSS ticket. They can delete the endpoint for you. If you see this error, there’s no other way that I know of to solve this problem without involving GSS.

Clean-up

You can see an error similar to the following in vRA logs if you didn’t stop proxy agents before deleting the endpoint:

Error processing ping response
Error occurred while executing stored proc usp_InsertUpdateHost The INSERT statement conflicted with the FOREIGN KEY constraint “FK_ManagementEndpoint_Host”. The conflict occurred in database “vRa_IaaS”, table “dbo.ManagementEndpoints”, column ‘ManagementEndpointID’.
The statement has been terminated.
Inner Exception: The INSERT statement conflicted with the FOREIGN KEY constraint “FK_ManagementEndpoint_Host”. The conflict occurred in database “vRa_IaaS”, table “dbo.ManagementEndpoints”, column ‘ManagementEndpointID’.
The statement has been terminated.

All you need to do to get rid of it is restart your proxy agents.

Conclusion

Hope this post saves someone the hassle of hours searching for the answer in blogs and forums.

Error When Deploying VCSA or PSC

October 31, 2017

Recently when helping a customer to deploy a new greenfield VMware 6.5 environment I ran into an issue where brand new vCenter Server Appliance and Platform Service Controller 6.5 build 5973321 fail to deploy to an ESXi host build 5969303.

Stage 1 (install) of the deployment completes successfully. In Stage 2 (setup) VCSA installer both for vCenter and PSC first shows a prompt asking for credentials.

PSC Issue Description

After providing credentials, when installing an external PSC, installation fails with the following error:

Error:
Unable to connect to vCenter Single Sign-On: Failed to connect to SSO; uri:https://psc-hostname/sts/STSService/vsphere.local
Failed to register vAPI Endpoint Service with CM
Failed to configure vAPI Endpoint Service at the firstboot time

Resolution:
Please file a bug against VAPI

Installation wizard shows the following resulting error:

Failure:
A problem occurred during setup. Refresh this page and try again.

A problem occurred during setup. Services might not be working as expected.

A problem occurred while – Starting VMware vAPI Endpoint…

Appliance shows the following error in console:

Failed to start services. Firstboot Error.

Alternatively PSC can fail with the following error:

Error:
Unexpected failure: }
Failed to register vAPI Endpoint Service with CM
Failed to configure vAPI Endpoint Service at the firstboot time

Resolution:
Please file a bug against VAPI

VCSA Issue Description

After providing credentials, when installing vCenter with embedded PSC, installation fails with the following error:

Error:
Unable to start the Service Control Agent.

Resolution:
Search for these symptoms in the VMware knowledge base for any known issues and possible workarounds. If none can be found, collect a support bundle and open a support request.

Installation wizard shows the following resulting error:

Failure:
A problem occurred during setup. Refresh this page and try again.

A problem occurred during setup. Services might not be working as expected.

A problem occurred while – Starting VMware Service Control Agent…

Appliance shows the same error in console.

Alternatively VCSA can fail with the following error:

Error:
Encountered an internal error. Traceback (most recent call last): File “/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py”, line 1852, in main vmidentityFB.boot() File “/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py”, line 359, in boot self.checkSTS(self.__stsRetryCount, self.__stsRetryInterval) File “/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py”, line 1406, in checkSTS raise Exception(‘Failed to initialize Secure Token Server.’) Exception: Failed to initialize Secure Token Server.

Resolution:
This is an unrecoverable error, please retry install. If you run into this error again, please collect a support bundle and open a support request.

Issue Workaround

This issue happens when VCSA or PSC installation was cancelled and is attempted for the second time to the same ESXi host.

Identified workaround for this issue is to use another ESXi host, which has never been used to deploy PSC or VCSA to.

Issue Resolution

VMware is aware of the bug and working on the resolution.

Dell Repository Manager: Bootable ISO Issues

May 23, 2016

problem_solutionIn one of my previous posts I described the process of upgrading a Dell FX2 chassis firmware using Dell Repository Manager (DRM).

In an ideal world you just follow the process and in an hour or two you can get your chassis upgraded. You may sometimes run into issues. I want to go through some of them in this post, including possible remediation.

Issue Description

When exporting firmware to a bootable ISO you can find DRM not being able to download some of the bundle components with the following error in the Job Result:

Processing failed:
Failed downloading files:
Diagnostics_Application_PWMC8_LN64_OSC_1.1_A00.BIN

And errors in the Log:


60. 24/03/2016 5:58:50 PM Export to Bootable ISO : Downloaded 34 / 56
61. 24/03/2016 5:59:44 PM Export to Bootable ISO : Error downloading some files
62. 24/03/2016 5:59:45 PM Export to Bootable ISO : Failed exporting to Bootable ISO.

Workaround #1: Skip the Component

You can try the following option “Continue download irrespective of any error (in the selected components)” in the export dialog. It won’t help to get the component downloaded, but you will got a bootable ISO.

However, DRM will still keep the failed component in the bundle and try to install it during the upgrade, which will obviously fail (update 16/56):

failed_update

Once the upgrade is finished you will get the following error at the end:

Note: Some update requires machine reboot. Please reboot to CD/DVD to continue for the failed update because of the dependency…

upgrade_status

No matter how many times you reboot you will obviously get the same errors. You can ignore it if you 100% sure this is what causes the upgrade to fail or use Workaround #2.

Workaround #2: Create Custom ISO

When you create a repository in DRM it’s populated with pre-built components and bundles. But you can create custom repositories. The idea is that you can exclude the failed component from the repository by creating it manually.

Assuming you already have the base repository configured, do the following:

  • Open the existing repository and click on the Components tab
  • Deselect the failed component in the component list (in my case it was Diagnostics_Application_PWMC8_LN64_OSC_1.1_A00.BIN)
  • Click on the “Copy To” button:

custom_components

  • In the opened dialogue select “Create NEW Repository and copy component(s) into it”
  • Follow the wizard and when you click finish, components will be copied to the newly created repository
  • Open the new repository and click on the Componenets tab
  • Select all components and click on the “Copy to” button once again
  • This time select “Create a NEW Bundle in the same repository and add component(s) into it”
  • On the next screen give the bundle a name and make sure to choose “Linux 32-bit and 64-bit” in the OS Type

custom_bundle

As a result you should get a new bundle created which you can export to a bootable ISO using the same process.

Workaround #3: Use Server Update Utility

If none of the above helps you can fall back to a proven upgrade approach and use Server Update Utility (SUU). SUU is a huge 12GB ISO to download, but you can use Dell Download Manager, which supports resuming interrupted downloads. Make sure to disable proxy! Dell Download Manager does not support resuming an interrupted download if you’re using a proxy server.

SUU is not a bootable ISO. Previously you had to use Dell Systems Build and Update Utility (SBUU) to boot from it first and then mount the ISO to proceed with the upgrade. Starting with Dell 11G servers you don’t need it anymore and can upgrade firmware straight form Dell Lifecycle Controller (LC).

You’ll need to boot into the Lifecycle Controller and choose Firmware Update > Launch Firmware Update > Local Drive(CD or DVD or USB). Mount the SUU ISO and the rest is fairly straightforward. LC will upgrade the firmware and reboot the blade.

lc_upgrade

Conclusion

Dell Repository Manager is the recommended approach to upgrade firmware on Dell hardware. Unlike SUU, DRM downloads the latest updates and only the necessary components. It is also capable of making a bootable ISO.

If you have issues, rely on Server Update Utility as it’s bulletproof and always work. But be prepared to download a 12GB ISO image and make sure you have an option to bypass proxy.

RecoverPoint VE: Common Deployment Issues

April 19, 2016

fixIn one of my previous posts I discussed iSCSI connectivity considerations when deploying RecoverPoint VE. In this post I want to describe common issues you may encounter when deploying RecoverPoint clusters, most of which are applicable to both physical appliance and virtual editions.

VNX MirrorView ports

I already touched on that briefly in my previous post. But it’s worth mentioning again that you can NOT use MirrorView ports for iSCSI connectivity between RPAs and VNX arrays. When you try to use a MirrorView iSCSI port for RecoverPoint, it gets upset and doesn’t communicate with the array.

If you make a mistake of connecting one port per SP and this port is a MirrorView port, you will have no communication with the array at all and get the following error in Unisphere for RecoverPoint:

Error Splitter ARRAYNAME-A is down
Error Splitter ARRAYNAME-B is down

splitter_error

If you connect two ports per SP, one of which is MirrorView port and use two iSCSI network subnets you may get the following error when running a SAN connectivity test from the RPA boxmgmt interface. In this case RPA can communicate with the array only over one subnet:

On array ABCD1234567890, all paths for device with UID=0x1234567890abcdef go through RPA Ethernet port eth2 …

multipathing_issue

The solution is as simple as moving the link from port 0 to port 1 on a 10Gb I/O module. And from port 0 to port 1,2 or 3 on a 1Gb I/O module.

If you don’t want to lose two iSCSI ports (1 per SP), especially if it’s 10Gb, and you’re not using MirrorView, you can uninstall MirrorView enabler from the array. Just keep in mind that it will require an array reboot. Service processors will be rebooted one at a time, so there is no downtime. But if it’s a heavily used storage array it’s recommended to schedule uninstallation out of hours to minimize the impact.

Error when redeploying a cluster

If you’ve made configuration mistakes while deploying a RecoverPoint cluster and want to blow the whole thing away and redeploy it from scratch you may encounter the following error when deploying for the second time:

VNX path set with IP 10.10.10.1 already exists in a different path set (RP_0x123abc456def789g_0_iSCSI1)

rpa_redeploy

The cause of the issue is iSCSI sessions which stayed on the VNX after you deleted RPA VMs. You need to connect to the VNX and delete them in Unisphere manually by right-clicking on the storage array name on the dashboard and selecting iSCSI > Connections Between Storage Systems. This is what duplicate sessions look like:

duplicate_rp

As you can see there’re three sets of RecoverPoint cluster iSCSI connections after three unsuccessful attempts.

You will need to delete old sessions before you are able to proceed with the deployment in RecoverPoint Deployment Manager.

Wrong initiator names

I’ve seen this on multiple occasions when RecoverPoint registers initiators on VNX with inconsistent hostnames.

As you’ve seen on the screenshots above, hostname field of every initiator consists of the cluster ID and RPA ID (not sure what the third field means), such as this:

RP_0x123abc456def789g_1_0

In this example you can see that RPA1 has two hostnames with suffixes _0_0 and _1_0.

wrong_initiators

This issue is purely cosmetic and doesn’t affect RecoverPoint operation, but if you want to fix it you will need to restart Management Servers on VNX service processors. It’s a non-disruptive procedure and can be performed by opening the following link http://SP_IP/setup and clicking on “Restart Management Server” button.

After a restart, array will update hostnames to reflect the actual configuration.

Joining two clusters with the licences already applied

This is just not going to work. Make sure to join production and DR clusters before applying RecoverPoint licences or Deployment Manager “Connect Cluster” wizard will fail.

It’s one of the prerequisites specified in RecoverPoint “Installation and Deployment Guide”:

If you plan to connect the new cluster immediately after preparing it for connection,
ensure:

  • You do not install a license in, or modify the settings of, the new cluster before
    connecting it to the existing system.

Conclusion

There’re always much more things that can potentially go wrong. But if any of the above helped you to solve your RecoverPoint deployment issues make sure to let me know in the comments below!

Issue Joining VNX1 and VNX2 Unisphere Domains

March 21, 2016

no_SSLThe main benefit of using Unisphere Domains is that they give you ability to manage all of your VNXs by connecting to just one array. If you have an old Clariion you’ll have to use a so called Multi-Domain. VNX1 and VNX2 arrays can join a single domain.

Recently I’ve encountered an issue where this didn’t work quite well. When joining VNX1 to a VNX2 I got the following error:

CIMOM Can’t get the VNX hardware class from – ip 172.10.10.10 – Error Connecting SSL. Error details: A system call error (errno=10057).

join_error

As it turned out EMC disabled SSL 3.0 support in recent Block OE versions. As a result it’s broken Unisphere Domain connectivity with arrays running Flare 32 Patch 209 or older, which still use SSL 3.0.

Solution is to upgrade Block OE to a version higher than Flare 32 Patch 209 where SSL 3.0 is disabled. Or as a workaround you can connect arrays in a Multi-Domain. To find out how, read one of my earlier blog posts: How to Configure VNX Unisphere Domains

VNX Unisphere Java Issues

February 14, 2016

java_foreverIf you are a systems engineer, I’m sure you have to deal with Java compatibility issues all the time as I do. You install a certain Java version to fix one client and it immediately brakes another one.

I reached a new level of ridiculousness when I had a customer with two EMC storage arrays, VNX1 in production and VNX2 at DR. One Java version worked for Unsiphere client on VNX1, but broke VNX2 client and vice versa.

This was quite painful until I found a solution on EMC community forums. There is a Java version which works for both arrays and it’s Java 7u51. I have tested it on the following Block OEs and it works like a charm:

  • VNX1 Block OE 05.32.000.5.209
  • VNX2 Block OE 05.33.008.5.119

Let me know if this helped you as well.

vSphere 6 VM Tools Installation Fails

January 15, 2016

Today I have encountered an issue with vSphere 6 VMware Tools when installing on a Windows Server 2008 R2 VM. Installation fails with the following error:

Service “VMware Alias Manager and Ticket Service’ (VGAuthService) failed to start. Verify that you have sufficient privileges to start system services.

The following error appears in the Application logs:

Activation context generation failed for “C:\ Program Files\ VMware\ VMware Tools\ VMware VGAuth\ VGAuthService.exe”. Dependent Assembly Microsoft.VC90.CRT, processorArchitecture=”amd64″, publicKeyToken=”1fc8b3b9a1e18e3b”, type=”win32″, version=”9.0.30729.4148″ could not be found. Please use sxstrace.exe for detailed diagnosis.

Microsoft.VC90.CRT is a Microsoft Visual C++ 2008 Runtime, which VMware Tools depend on.

vmtools_error

To fix the issue, reinstall the  Microsoft Visual C++ 2008 SP1 Redistributable packages, both x86 and x64 versions and the problem should go away.

This issue is unlikely to be specific to vSphere 6, because there is a VMware KB which describes a similar problem for an older version of the runtime:

But just in case, here is the environment setup:

  • Windows Server 2008 R2
  • vSphere vCenter 6 Update 1, b3018524
  • vSphere ESXi 6 Update 1a, b3073146
  • VMware Tools 9.10.5, b2981885