Reminder: Disable Firewall on NSX ECMP Edge

ECMP and Stateful Services

It’s not new, this topic has already been discussed many times before, examples are here, here, here and here. When NSX Edges are configured in ECMP mode, none of the stateful services like VPN, NAT or Load Balancing are supported.

From NSX Design Guide:

In ECMP mode, only routing service is available. Stateful services cannot be supported due to asymmetric routing inherent in ECMP-based forwarding.

Even if you didn’t read documentation, but have networking skills, you’d know that protocols like NAT need to track network session state and even if you configure the same NAT rule on all of your ECMP-enabled edges, it won’t work, because due to ECMP, traffic can flow through one ESG on ingress and another ESG on egress. Since NAT tables are not synchronized, ESGs won’t be able to find the corresponding network flow in translation table and will drop the traffic.

ECMP and Firewall

But there’s another issue that doesn’t always come across or simply get forgotten about. You can deploy ESGs in ECMP mode, not configure any of the stateful services like VPN, NAT or LB, but still get network communication issues. Why? Because when you deploy an ESG, you always end up with firewall in enabled state. Firewall is also considered a stateful service.

From VVD 5.1 documentation:

SDDC-VISDN-032: For all ESGs deployed as ECMP North-South routers, disable the firewall. Use of ECMP on the ESGs is a requirement. Leaving the firewall enabled, even in allow all traffic mode, results in sporadic network connectivity. Services such as NAT and load balancing cannot be used when the firewall is disabled.

In fact, firewall is what actually tracks sessions and drops packets that don’t match existing network flows, not NAT itself. That’s also the reason why services like NAT and LB don’t work without firewall being enabled.

It often throws people off, because even having no rules in the firewall and setting default policy to accept will not prevent this issue from happening.

Demo

Here is a quick demonstration. I’m trying to establish an SSH session to a VM connected to a DLR behind two ESGs in ECMP mode.

I’m showing packet debug on both ESGs using the following command:

> debug packet display follow interface vNic_1 port_22

As you can see ingress traffic goes through E1 and egress traffic goes through E2:

E1: Packet Capture

E2: Packet Capture

Since session originated on E1, E2 interprets packets as invalid and immediately drops them:

From NSX Troubleshooting Guide:

Check for an incrementing value of a DROP invalid rule in the POST_ROUTING section of the show firewall command. Typical reasons include:

• Asymmetric routing issues
• …

Conclusion

It’s easy to end up in this situation, because firewall is enabled by default on a newly deployed ESG. And it’s hard to troubleshoot this issue, since it’s not quite obvious what’s actually going on unless you’ve already worked with ECMP before. So the best advice in this case is just to remember, if you want to use ECMP in NSX, make sure to disable firewall on ECMP-enabled ESGs. Use distributed firewall (DFW) instead.

RecoverPoint VE: Common Deployment Issues

In one of my previous posts I discussed iSCSI connectivity considerations when deploying RecoverPoint VE. In this post I want to describe common issues you may encounter when deploying RecoverPoint clusters, most of which are applicable to both physical appliance and virtual editions.

VNX MirrorView ports

I already touched on that briefly in my previous post. But it’s worth mentioning again that you can NOT use MirrorView ports for iSCSI connectivity between RPAs and VNX arrays. When you try to use a MirrorView iSCSI port for RecoverPoint, it gets upset and doesn’t communicate with the array.

If you make a mistake of connecting one port per SP and this port is a MirrorView port, you will have no communication with the array at all and get the following error in Unisphere for RecoverPoint:

Error Splitter ARRAYNAME-A is down
Error Splitter ARRAYNAME-B is down

If you connect two ports per SP, one of which is MirrorView port and use two iSCSI network subnets you may get the following error when running a SAN connectivity test from the RPA boxmgmt interface. In this case RPA can communicate with the array only over one subnet:

On array ABCD1234567890, all paths for device with UID=0x1234567890abcdef go through RPA Ethernet port eth2 …

The solution is as simple as moving the link from port 0 to port 1 on a 10Gb I/O module. And from port 0 to port 1,2 or 3 on a 1Gb I/O module.

If you don’t want to lose two iSCSI ports (1 per SP), especially if it’s 10Gb, and you’re not using MirrorView, you can uninstall MirrorView enabler from the array. Just keep in mind that it will require an array reboot. Service processors will be rebooted one at a time, so there is no downtime. But if it’s a heavily used storage array it’s recommended to schedule uninstallation out of hours to minimize the impact.

Error when redeploying a cluster

If you’ve made configuration mistakes while deploying a RecoverPoint cluster and want to blow the whole thing away and redeploy it from scratch you may encounter the following error when deploying for the second time:

VNX path set with IP 10.10.10.1 already exists in a different path set (RP_0x123abc456def789g_0_iSCSI1)

The cause of the issue is iSCSI sessions which stayed on the VNX after you deleted RPA VMs. You need to connect to the VNX and delete them in Unisphere manually by right-clicking on the storage array name on the dashboard and selecting iSCSI > Connections Between Storage Systems. This is what duplicate sessions look like:

As you can see there’re three sets of RecoverPoint cluster iSCSI connections after three unsuccessful attempts.

You will need to delete old sessions before you are able to proceed with the deployment in RecoverPoint Deployment Manager.

Wrong initiator names

I’ve seen this on multiple occasions when RecoverPoint registers initiators on VNX with inconsistent hostnames.

As you’ve seen on the screenshots above, hostname field of every initiator consists of the cluster ID and RPA ID (not sure what the third field means), such as this:

RP_0x123abc456def789g_1_0

In this example you can see that RPA1 has two hostnames with suffixes _0_0 and _1_0.

This issue is purely cosmetic and doesn’t affect RecoverPoint operation, but if you want to fix it you will need to restart Management Servers on VNX service processors. It’s a non-disruptive procedure and can be performed by opening the following link http://SP_IP/setup and clicking on “Restart Management Server” button.

After a restart, array will update hostnames to reflect the actual configuration.

Joining two clusters with the licences already applied

This is just not going to work. Make sure to join production and DR clusters before applying RecoverPoint licences or Deployment Manager “Connect Cluster” wizard will fail.

It’s one of the prerequisites specified in RecoverPoint “Installation and Deployment Guide”:

If you plan to connect the new cluster immediately after preparing it for connection,
ensure:

• You do not install a license in, or modify the settings of, the new cluster before
  connecting it to the existing system.

Conclusion

There’re always much more things that can potentially go wrong. But if any of the above helped you to solve your RecoverPoint deployment issues make sure to let me know in the comments below!

NetApp VSC Single File Restore Explained

In one of my previous posts I spoke about three basic types of NetApp Virtual Storage Console restores: datastore restore, VM restore and backup mount. The last and the least used feature, but very underrated, is the Single File Restore (SFR), which lets you restore single files from VM backups. You can do the same thing by mounting the backup, connecting vmdk to VM and restore files. But SFR is a more convenient way to do this.

Workflow

SFR is pretty much an out-of-the-box feature and is installed with VSC. When you create an SFR session, you specify an email address, where VSC sends an .sfr file and a link to Restore Agent. Restore Agent is a separate application which you install into VM, where you want restore files to (destination VM). You load the .sfr file into Restore Agent and from there you are able to mount source VM .vmdks and map them to OS.

VSC uses the same LUN cloning feature here. When you click “Mount” in Restore Agent – LUN is cloned, mapped to an ESX host and disk is connected to VM on the fly. You copy all the data you want, then click “Dismount” and LUN clone is destroyed.

Restore Types

There are two types of SFR restores: Self-Service and Limited Self-Service. The only difference between them is that when you create a Self-Service session, user can choose the backup. With Limited Self-Service, backup is chosen by admin during creation of SFR session. The latter one is used when destination VM doesn’t have connection to SMVI server, which means that Remote Agent cannot communicate with SMVI and control the mount process. Similarly, LUN clone is deleted only when you delete the SFR session and not when you dismount all .vmdks.

There is another restore type, mentioned in NetApp documentation, which is called Administartor Assisted restore. It’s hard to say what NetApp means by that. I think its workflow is same as for Self-Service, but administrator sends the .sfr link to himself and do all the job. And it brings a bit of confusion, because there is an “Admin Assisted” column on SFR setup tab. And what it actually does, I believe, is when Port Group is configured as Admin Assisted, it forces SFR to create a Limited Self-Service session every time you create an SFR job. You won’t have an option to choose Self-Assisted at all. So if you have port groups that don’t have connectivity to VSC, check the Admin Assisted option next to them.

Notes

Keep in mind that SFR doesn’t support VM’s with IDE drives. If you try to create SFR session for VMs which have IDE virtual hard drives connected, you will see all sorts of errors.

NetApp SSH Connection Times Out

There is one tricky thing about SSH connections to NetApp filers. If you use PuTTY or PuTTY Connection Manager and you experience frequent timeouts from ssh sessions, you might need to fiddle around with PuTTY configuration options. It seems that there is some issue with how Data ONTAP implements SSH key exchanges, which results in frequent annoying disconnections.

In order to fix that, on PuTTY Configuration screen go to Connection -> SSH -> Bugs and change “Handles SSH2 key re-exchange badly” to ‘On’. That should fix it.

Disconnect stalled NDMP sessions

Once, I started installation of Symantec Backup Exec service pack update when tape library inventory job was running. After installation has been completed I ended up with library offline and not available. It happened because of hanged NDMP sessions. To list your media changer and tape drives information run:

storage show mc
storage show tape

or

sysconfig -m
sysconfig -t

To list and kill particular NDMP sessions run:

ndmpd status
ndmpd kill job_id

Then restart Backup Exec service.